Last updated: September 25, 2025
PLEASE READ THE FOLLOWING TERMS CAREFULLY.
The Service enables users to transform recorded voice conversations, files, and videos into transcribed notes that can be searched and shared. You may choose whether to use the free version of the Service ("Free Service") or the subscription-based paid version of the Service for which you may be required to pay fees (the "Paid Service").
To use the Service, you must be at least 13 years of age. By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 13 years old; (b) you have never been suspended or removed from the Service; and (c) your registration and your use of the Service are in compliance with any applicable laws and regulations.
If you are using the Service on behalf of an Organization, the individual accepting the Terms and Conditions on your behalf represents and warrants that they have the authority to bind you to these Terms and Conditions, and you agree to be bound by these Terms and Conditions.
To access most of the features of the Service, you must first register to create an account and you may be required to provide information about yourself, such as your name, email address, phone number, or other contact information. You agree that the information you provide to us is accurate and that you will maintain its accuracy and currency at all times, and that you also have the necessary rights and consent to provide such information.
When registering, you will be asked to provide a password. You are responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account.
a. You are solely responsible for: (i) identifying and authenticating all of your Authorized Users; (ii) granting your Authorized Users access to the Services and setting appropriate access controls related to your account; (iii) preventing unauthorized access by your Authorized Users; and (iv) any activity conducted through the username, password, or account of your Authorized Users that arises as a result of access to or use of the Services by such Authorized Users.
b. If you obtain credentials to access and use the Services (including certain features therein) through your Organization or using an account provided by your Organization, you hereby acknowledge and agree that your access to the Services is subject to the agreement in effect between Memora AI and your Organization regarding the use of the Services.
c. If the email address domain associated with your account belongs to an Organization and was provided to you in your capacity as an employee, contractor, or member of that Organization (e.g., yourname@youremployer.com), then you hereby acknowledge and agree that we are authorized to identify your account to the Organization, transfer your account to become part of the Organization's account, and impose restrictions or terminate access to your account.
d. If you join our Service through a Free Workspace, Pro Workspace, or Enterprise account, or if you convert an existing individual account to one of these account types, you are obligated to comply with your organization's terms and policies and acknowledge organizational ownership of data.
As long as you fully comply with these Terms, Memora AI grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license solely to access and use the services through the official Memora AI website for personal and non-commercial purposes.
Except to the extent permitted by applicable law, you are prohibited from: (a) reproducing, distributing, publicly displaying, or publicly performing the Service; (b) modify or make any changes to the Services; (c) interfere with, disable, or circumvent any features of the Services, including security mechanisms or access controls; and (d) access or use the Services in a manner that violates the usage restrictions or other restrictions applicable to the level of Services you (or your Organization) have selected and obtained.
If you choose to provide input and suggestions regarding problems with or proposed modifications or improvements to the Service ("Feedback"), then you hereby grant Memora AI an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to exploit the Feedback in any manner and for any purpose, including to improve the Service and create other products and services.
This service is owned and managed by Memora AI. All elements contained in the Service, including but not limited to the visual interface, graphics, design, compilation, information, data, computer code (both source code and object code), products, software, services, and all other components of the Service ("Materials"), are protected by intellectual property laws and other applicable laws.
All Materials available in the Service are the property of Memora AI or third-party licensors. Unless expressly permitted by Memora AI, you are not permitted to use the Materials in any form. Memora AI retains and maintains all rights to the Materials that are not expressly granted to you under these Terms.
Memora AI may provide tools through the Service that enable you to export information. By using one of these tools, you agree that Memora AI may transfer that information to the applicable third party service. Third party services are not under Memora AI control, and, to the fullest extent permitted by law, Memora AI is not responsible for any third party service's use of your exported information.
Some features in the Service allow users to upload various types of content, such as voice recordings, audio, data, videos, and other forms of work ("User Content"), and share it through the Service. If you choose to use this Service in conjunction with materials or information stored in your Zoom, or other third-party accounts (collectively referred to as "Third-Party Accounts"), you hereby authorize Memora AI to access those accounts in order to provide the Service from Memora AI. The copyright and other intellectual property rights to the User Content you upload to the Service remain entirely yours.
The service may provide features that allow you to record conversations and/or upload conversation recordings. You understand and agree that you are fully responsible for notifying and obtaining consent from individuals involved in the recording as required by applicable law. Memora AI is not responsible for your failure to comply with such legal obligations, including but not limited to legal claims or disputes arising from unauthorized recording.
Customers retain all rights to User Content processed through the service. You grant Memora AI a global, non-exclusive, royalty-free license (with the right to sublicense) to store, process, display, modify, and distribute your User Content, in any format and media channels, as long as it remains under your control. Customers can delete User Content from their accounts; such content will be moved to the trash folder for a certain period of time, unless permanently deleted earlier. Once permanently deleted, the content cannot be recovered and is not stored by the service.
By providing User Content to or via the Service to other users of the Service, you grant those users a non-exclusive license to access, use, modify, and distribute that User Content as permitted by these Terms and the functionality of the Service.
Memora AI may allow you to share User Content or the results of its processing with other users, parties outside the service, or even the public. You acknowledge and agree that even though features are available to restrict access, Memora AI does not guarantee that such content will not be accessed by others. To the extent permitted by law, Memora AI is not responsible for the use of your content by anyone, whether users or non-users of the service.
We may send you emails in the course of delivering the service to notify when User Content has been processed, shared with you or for other operational purposes. We may also send emails concerning our products and services, as well as those of third parties. You may opt out of promotional emails by following the unsubscribe instructions in the promotional email itself.
BY USING THE SERVICE YOU AGREE NOT TO:
a. use the Service for any illegal purpose or in violation of any local, state, national, or international law;
b. use the Service or any portion thereof for the direct or indirect benefit of any third parties;
c. use the Service in connection with any direct or indirect commercial purposes, including in connection with any paid transcription workflow or as a value-added component of a commercial product or service;
d. harass, threaten, demean, embarrass, or otherwise harm any other user of the Service;
e. violate, or encourage others to violate, any right of a third party (including by act or omission), including by infringing or misappropriating any third party intellectual property or proprietary right;
f. interfere with security-related features of the Service, including by: (i) disabling or circumventing features that prevent or limit use or copying of any content; or (ii) reverse engineering or otherwise attempting to discover the source code of any portion of the Service except to the extent that the activity is expressly permitted by applicable law;
g. interfere with the operation of the Service or any user's enjoyment of the Service, including by: (i) uploading or otherwise disseminating any virus, adware, spyware, worm, or other malicious code; (ii) making any unsolicited offer or advertisement to another user of the Service; (iii) collecting personal information about another user or third party without consent; or (iv) interfering with or disrupting any network, equipment, or server connected to or used to provide the Service;
h. perform any fraudulent activity including impersonating any person or entity, claiming a false affiliation, accessing any other Service account without permission, or falsifying your age or date of birth; or
i. sell or otherwise transfer the access granted under these Terms or any Materials or any right or ability to view, access, or use any Materials;
We reserve the right to change these Terms on a going-forward basis at any time. Please check these Terms periodically for changes. If a change to these Terms materially modifies your rights or obligations, we may require that you accept the modified Terms in order to continue to use the Service. Material modifications are effective upon your acceptance of the modified Terms. Immaterial modifications are effective upon publication. Except as expressly permitted in this Section 12, these Terms may be amended only by a written agreement signed by authorized representatives of the parties to these Terms. Disputes arising under these Terms will be resolved in accordance with the version of these Terms that was in effect at the time the dispute arose.
These Terms are effective beginning when you accept the Terms or first download, install, access, or use the Service, and ending when terminated as described in Section 13.2.
If you violate any provision of these Terms, your authorization to access the Service and these Terms automatically terminate. In addition, Memora AI may, at its sole discretion, terminate these Terms or your account on the Service, or suspend or terminate your access to the Service, at any time for any reason or no reason, with or without notice. You may terminate your account and these Terms at any time by contacting customer service at info@memoraa.ai
Upon termination of these Terms: (a) your license rights will terminate and you must immediately cease all use of the Service; (b) you will no longer be authorized to access your account or the Service; and (c) you must pay Memora AI any unpaid amount that was due prior to termination;
Memora AI reserves the right to modify or discontinue the Service at any time (including by limiting or discontinuing certain features of the Service), temporarily or permanently, without notice to you. Memora AI will have no liability for any change to the Service or any suspension or termination of your access to or use of the Service.
To the fullest extent permitted by law, you are responsible for your use of the Service, and you will defend and indemnify Memora AI and its officers, directors, employees, consultants, affiliates, subsidiaries and agents (together, the "Memora AI Entities") from and against every claim brought by a third party, and any related liability, damage, loss, and expense, including reasonable attorneys' fees and costs, arising out of or connected with: (a) your unauthorized use of, or misuse of, the Service; (b) your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation; (c) your violation of any third party right, including any intellectual property right or publicity, confidentiality, other property, or privacy right; (d) the nature of content of Data processed by the Service; or (e) any dispute or issue between you and any third party.
The service, including all materials, content, and transcripts available through this service, is provided by Memora AI on an "as is" and "as available" basis without warranty of any kind. Memora AI hereby expressly disclaims all warranties, express or implied, including but not limited to:
a. Implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, and non-infringement of third-party rights; and
b. Warranties arising from legal acts, customs, business practices, or trade customs (course of dealing, usage, or trade).
Memora AI does not warrant that the service, including any part thereof, or user access to the service, or any data, materials, content, or transcriptions provided or processed through the service, will be available on an uninterrupted, error-free, virus-free, or otherwise free from harmful components basis. Memora AI also does not warrant that any defects or interruptions will be corrected.
Furthermore, Memora AI is not responsible for any failure to store, maintain, or restore user data, content, transcriptions, communications, account information, or user settings. Memora AI also does not guarantee the accuracy or completeness of transcription results.
No advice, statement, or information, whether oral or written, obtained by the user from this service, entities related to Memora AI, or materials and content available through the service, shall be deemed a warranty of any kind not expressly stated in these terms.
To the fullest extent permitted by law, in no event will the Memora AI entities be liable to you for any indirect, incidental, special, consequential or punitive damages (including damages for loss of profits, goodwill, or any other intangible loss) arising out of or relating to your access to or use of, or your inability to access or use, the service or any materials or content on the service, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, and whether or not any Memora AI entity has been informed of the possibility of damage.
You acknowledge and agree that, except as described in these Terms, any User Content, data, recordings, and information you enter into or upload to the Service or that we collect in connection with the Service ("Data") will be processed as described in the Memora AI Privacy Policy. Please read the Privacy Policy carefully.
As between you and Memora AI, data that you enter into or upload to the Service is and will remain owned by you. You hereby grant Memora AI the right to collect, process, transmit, store, use, and disclose data to provide the Service and as otherwise set forth in these Terms and the Memora AI privacy policy. When you join a Basic Workspace, Pro Workspace, Business or Enterprise Organization, your data is owned by the Workspace or Organization.
You acknowledge and agree that Memora AI may collect, create, process, transmit, store, use, and disclose aggregated and/or deidentified data derived from Data or use of the Services ("Aggregated Data") for its business purposes, including for machine learning and training, industry analysis, benchmarking, and analytics. All Aggregated Data will be in an aggregated and/or deidentified form only and will not identify you. Nothing in these Terms gives you any rights in or to any part of the Service or Aggregated Data.
You are solely responsible (a) for Data as entered into, supplied, accessed, or used by you and (b) for complying with any privacy and data protection laws and regulations applicable to Data or your use of the Service. You represent and warrant that you have obtained and will maintain all rights, consents, and authorizations required to grant Memora AI the rights and licenses set forth in Section 18 and to enable Memora AI to exercise its rights under the same without violation or infringement of the rights of any third party.
Memora AI will employ commercially reasonable security measures that are designed to protect Data in its possession or control against unlawful or unauthorized access, use, alteration, or disclosure.
In the interest of resolving disputes between you and Memora AI in the most expedient and cost-effective manner, and except as described in Section 19.2 and 19.3, you and Memora AI agree that every dispute arising in connection with these Terms will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of these Terms, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND Memora AI ARE EACH WAIVING THE RIGHT TO FILE A LAWSUIT OR TO PARTICIPATE IN A CLASS ACTION.
Despite the provisions of Section 19.1, nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either party to: (a) bring an individual action in small claims court; (b) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (c) seek injunctive relief in a court of law in aid of arbitration; or (d) to file suit in a court of law to address an intellectual property infringement claim.
Any arbitration between you and Memora AI will be settled under the Arbitration Institute of the Stockholm Chamber of Commerce ("SSC") as modified by these Terms. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.
The party intending to file for arbitration must first submit a written notice of the dispute to the other party. The notice must contain: (a) a description of the nature and basis of the claim or dispute; and (b) an explanation of the form of compensation or relief sought ("Claim"). Both parties must make a good-faith effort to resolve the dispute amicably. However, if no settlement agreement is reached within 30 days of receipt of the notice, then both you and Memora AI have the right to initiate arbitration proceedings.
You and Memora AI agree that each of you may only bring claims against the other individually, and not as a plaintiff or class member in a class action or other representative proceeding.
If Memora AI makes any future change to this arbitration provision, other than a change to Memora AI address for Notice of Arbitration, you may reject the change by sending us written notice within 30 days of the change to Memora AI address for Notice of Arbitration, in which case your account with Memora AI will be immediately terminated and this arbitration provision, as in effect immediately prior to the changes you rejected will survive.
These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference into these Terms, are the entire and exclusive understanding and agreement between you and Memora AI regarding your use of the Service. You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice or consent. The failure to require performance of any provision will not affect our right to require performance at any other time after that, nor will a waiver by us of any breach or default of these Terms, or any provision of these Terms, be a waiver of any subsequent breach or default or a waiver of the provision itself.
These Terms are governed by the laws of Sweden without regard to conflict of law principles. You and Memora AI submit to the personal and exclusive jurisdiction of the state courts located within Sweden for resolution of any lawsuit or court proceeding permitted under these Terms. We operate the Service from our offices in Sweden, and we make no representation that Materials included in the Service are appropriate or available for use in other locations.
Your use of the Service is subject to all additional terms, policies, rules, or guidelines applicable to the Service or certain features of the Service that we may post on or link to from the Service (the "Additional Terms"). All Additional Terms are incorporated by this reference into, and made a part of, these Terms.
By using the Service, you consent to receiving certain electronic communications from us as further described in our Privacy Policy. Please read our Privacy Policy to learn more about our electronic communications practices. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that those communications be in writing.
The Service is offered by Memora AI. You may contact us by emailing us at info@memoraa.ai
The Service is offered by Memora AI. You may contact us by emailing us at info@memoraa.ai
Email: info@memoraa.ai
Last Updated: September 25, 2025